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Ticket tiers: price, quantity, stop selling, remove

A tier is one kind of ticket with its own price and quantity. You manage tiers on the event's Tickets tab.

Step by step

  1. Open the event and its “Tickets” tab.
  2. Press “Add tier” and pick what you are adding, for example “A different kind of ticket”.
  3. Fill in “Name”, the price and “Quantity”. A price of 0 makes the tier free.
  4. If you need to, set “Max per order”, “Sales start” and “Sales end”.
  5. Press “Save”.

You can also add tiers on the Create screen when you make a new event.

Open this screen in the panel

Questions

What is the lowest price I can set?
The smallest amount Stripe will charge in the event's currency, for example PLN 2 or €0.50. A price of 0 makes the tier free instead.
Can I change the price after tickets have sold?
Yes. Tickets already sold keep their price, and the new price applies to the next ones.
Can I lower the quantity?
Yes, but not below the tickets already sold or held in someone's checkout.
How do I stop selling one tier?
Press “Stop selling”, or turn on “Hidden — not on sale”. Buyers no longer see the tier, its sales stay, and you can switch it back on.
Why can't I remove a tier?
A tier with sales cannot be removed, so stop selling it instead. If someone may still be paying for it, hide it now and try again in about 35 minutes.
Can I change the ticket currency?
The currency comes from the venue. To move to a venue in another currency, delete the priced tiers first, then enter the prices again. Once the event has paid orders, the currency can no longer change.
Is there a limit on the number of tickets?
On the Free plan, an event can have up to 200 tickets across all its tiers.
How do I change the order of the tiers?
Use the up and down arrows on each tier, or drag it on a computer. The event page lists the tiers in the same order.