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Seller details: who sells your tickets

Buyers have to be told who sells the tickets before they pay. You enter it once, in the settings.

Step by step

  1. Open Settings, then “Seller”. Only the organization's owner can fill this in.
  2. Under “Ticket seller”, choose who receives the ticket money: “Private person”, “Sole trader” or “Company”.
  3. Choose the country, then fill in the name, the address, the postal code and the city. A sole trader or a company also gives its tax number.
  4. Fill in “Contact phone for Strobo” with the country code. Buyers do not see this number.
  5. If you have not declared your status yet, tick “I confirm that I sell as a trader.”.
  6. Press “Save”.

This is about who sells the tickets. The contact email buyers write to is a separate setting.

Open this screen in the panel

Questions

What do buyers see?
For a private person, only the name. For a sole trader or a company, the name, the address and the tax number. Buyers see these at checkout and in their ticket email. Your phone number is for Strobo only.
Do I need this before I publish?
For an event with paid tickets, yes. It goes live only after you declare that you sell as a trader, and you declare that together with these details. A free event does not need the declaration.
Why do I have to confirm that I sell as a trader?
Under EU law, anyone who sells paid tickets to the public in an organised, regular way is a trader, registered business or not. Your buyers then keep their full consumer rights, and your event page and checkout say so.
Does Strobo verify my declaration?
No. It is your declaration, and buyers are told that Strobo does not verify it. Strobo stores your answer with the date and the version of the text you confirmed.
Can I change the details later?
Yes. The owner can change them on the same tab at any time.
Where do I set VAT on tickets?
In the “VAT on tickets” card on the same tab. It is one setting for the whole organization. You decide whether you charge VAT and at what rate; Strobo does not choose a rate or pay the tax for you. A change applies to tickets bought after it.