All topics
HELP

Plans and limits

What each plan includes, what counts toward it, and how to change or cancel it.

Step by step

  1. Open Settings, then “Plan”. “Your plan” shows your current plan and the tickets counted so far.
  2. Under “Plans”, choose “Monthly” or “Annual”.
  3. Press “Choose” on a plan and pay on Stripe's page.
  4. To move to another plan later, press “Change plan”.
  5. To change your card, download invoices or cancel, press “Open billing portal”.

Only an owner of the organization can choose, change or cancel a plan.

Open this screen in the panel

Questions

Is there a free plan?
Yes. Free allows 1 live event at a time, with up to 200 tickets per event, and needs no card.
What happens if I sell more tickets than my plan includes?
On a paid plan, sales go on. Each extra ticket is added to your next invoice at the price shown on the Plan page. The Free plan has no extra tickets: its limits apply instead.
Which tickets count toward the plan?
Every ticket issued, including free and complimentary tickets. Refunded and voided tickets do not count.
When does the count start again?
With each billing period of your subscription. On an annual plan, it starts again every month from the day the plan began.
Do the prices include VAT?
Prices in złoty, euro and pounds are net: VAT is added at checkout according to your country. Prices in US dollars are final.
Which currency am I billed in?
It follows your organization's country: złoty in Poland, pounds in the United Kingdom, US dollars in the United States and euro everywhere else.
Is the subscription taken from my ticket sales?
No. Strobo bills the subscription separately. Ticket money goes straight to your own Stripe account, and Strobo takes none of it.
What happens if I cancel?
You keep the plan until the end of the period you have paid for. After that, the organization is on the Free plan.