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Publish, pause sales, unpublish or cancel an event

What each status change does for buyers, and what it leaves for you to do.

Step by step

  1. Open the event's “Settings” tab and press “Publish”. The first time, Strobo asks for the name fans see and the address of your public page.
  2. Everything else is in the ··· menu at the top of the event, on every tab.
  3. To stop sales for a while, choose “Pause sales”. The event page stays up and says that sales are paused. Choose “Resume sales” to sell again.
  4. To take the page down, choose “Unpublish”. The event becomes a draft again, and you can publish it later.
  5. To call the night off, choose “Cancel event” and confirm with “Yes, cancel event”.
  6. Cancelling refunds no one. Open the “Orders” tab and press “Refund all orders”.

A cancellation cannot be undone. If you only need time, pause sales instead.

Open this screen in the panel

Questions

What happens to buyers who are paying when I pause sales?
A buyer whose tickets are already held can finish paying. Nobody can start a new checkout until you resume.
What do buyers see after I cancel?
Sales stop. If the event is published, its public page stays up, marked as cancelled, with no tickets for sale. The event, its orders and its buyers stay in your panel.
Are buyers told that the event is cancelled?
Not automatically. Send an event update to every ticket holder from “Audience”, with the reason “Cancelled or postponed”. Send it before you refund: refunded tickets no longer get event updates.
Are buyers refunded automatically when I cancel?
No. After you cancel, the event's “Orders” tab shows “Refund all orders”. It refunds every paid order in full, including the service fee.
Can I undo a cancellation?
No. A cancelled event cannot be published again.
Can I delete an event?
Only a draft with no orders and no tickets, and only an owner or a manager can do it. A published event has to be unpublished first. An event with orders is cancelled instead.
Who can cancel an event?
An owner or a manager. Editors can pause sales and unpublish, but not cancel.
What happens after the event?
Once it is over, its status becomes “Completed”. The event page stays up and says the event has ended, and the panel shows the event read-only.