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Set up the door: PIN, scanner, install

For whoever works the door. The PIN from the organizer opens the scanner on your phone, and you do not need an account.

Step by step

  1. The organizer opens the event and its “Door” tab.
  2. They name the PIN, a door or the person carrying it, and press “Issue a PIN”. The six digits are shown once, and the organizer sends them to you.
  3. Open the door link on your phone, or scan the QR code on the organizer's screen. “Scan on this device” does the same on the organizer's own device. The pad asks for the PIN.
  4. Before you type it, press “How?” on the pad. It lists the steps that put the scanner on your home screen, so it opens full-screen like an app.
  5. Close the hint and type the six digits. The scanner opens as soon as the last one is in.
  6. The browser asks once to use the camera: allow it. Hold the phone over the ticket's QR code and the screen answers “Valid”, and the counter goes up. Any other answer is red or amber: the code was already used, is not valid, or is for another event.

Installing uses your browser's own dialog, which is not in the recording. On Android in Chrome: tap ⋮, then Install app or Add to Home screen, and confirm. On iPhone: tap Share, then Add to Home Screen, and open the app from its icon before you type the PIN, because a PIN typed in Safari does not carry over.

Open this screen in the panel

Questions

Can several phones scan at once?
Yes. Issue one PIN for each phone or entrance, each with its own name. Revoking one PIN leaves the others working.
How long does a PIN work?
For a limited time from when it is issued. The Door tab shows until when and warns you if a PIN runs out before the event, so issue PINs on the day.
Does the scanner work without signal?
Yes, after it has opened once online. Open the door link and enter the PIN while the phone has internet. After that it keeps scanning offline and sends the scans when the connection is back.
What happens when I revoke a PIN?
The phone signed in with it is signed out the next time it reaches Strobo, and scans it has not sent yet are not accepted. Every other PIN keeps working.
What do the scanner's answers mean?
“Valid”: let the person in. “Already used”: the ticket was scanned before, and the screen shows when. “Invalid”: not a valid ticket, for example a refunded one. “Ticket for another event”: a ticket for another of your events.
What if a QR code won't scan, or the buyer's phone is dead?
Type the ticket code into “Ticket code or barcode number” and press “Check”. A USB or Bluetooth barcode scanner works too.
How do I let in someone on the guest list?
Switch the scanner to “Guestlist”, search for the name and press “Let in”. A comp is a real ticket with its own QR code, so it scans like a paid one.
Is there a backup if the phones fail?
Yes. On the Door tab, “Door list (PDF)” is a printable list of every valid ticket and guest, sorted by surname. It is correct at the moment you download it, so print it close to doors.