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Connect Stripe so you get paid

Ticket money goes straight into your own Stripe account. Connecting takes a couple of minutes, and you can finish later.

Step by step

  1. Open Settings, then Payouts. Until you connect an account, the page says “Not connected”.
  2. Press “Connect Stripe”. Stripe opens its own pages for your details and your bank account; they are not in this recording.
  3. When you come back to this page, Stripe may still be checking your details and the page says “Verification in progress”. Press “Continue verification” to pick up where you stopped.
  4. Once Stripe clears the account, the page says “Connected” and shows the account's name. Ticket payments now go straight into it.

Stripe's own pages, where you enter your details and your bank account, are not in the recording. Until the account is connected, buyers cannot pay.

Open this screen in the panel

Questions

Where does the ticket money go?
Straight into your own Stripe account. Strobo takes no commission on ticket sales and never holds your money.
When is the money paid out to my bank?
Stripe pays out on the schedule set in your Stripe account. You change the schedule, the bank account and your company details in Stripe's dashboard, which is why the panel has no pay-out button.
Can I publish before Stripe is connected?
Yes. Strobo asks “Publish anyway?” first. Buyers can then see the event, but they cannot pay for tickets until the account is connected.
Do I need Stripe for a free event?
No. Free tickets need no payment, so they work without a connected account. If an event has free and paid tickets, buyers can only take the free ones until you connect.
Who can connect the account?
Only an owner of the organization.
What do buyers see on their bank statement?
The statement name from your Stripe account. Once you are connected, the Payouts page shows it under “Bank or card statement”, with a link to change it in Stripe.
The page says “Disconnected in Stripe”. What now?
Strobo's access to your Stripe account was removed on the Stripe side, so your events cannot take payments. Press “Reconnect Stripe” to connect again; this sets up a new Stripe account. Your past orders and revenue stay where they are.
What currency are my tickets in?
The currency of the venue's country. If your Stripe account pays out in another currency, Stripe converts the money at payout.