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Checkout and the service fee

How buyers pay, what the service fee is, and how to sell without it.

Step by step

  1. Open the event's “Settings” tab and go to “Optional — defaults apply”.
  2. The “Service fee” row says who pays the fee. By default it is added to the ticket price.
  3. To sell without the fee, turn on “Sell without a service fee”. Buyers then pay exactly the ticket price.
  4. Press “Save changes”.
  5. On the “Tickets” tab, each tier shows the price buyers will see.

Every price buyers see on the event page already includes the service fee, if there is one.

Open this screen in the panel

Questions

How much is the service fee?
1.6% of the order, plus a fixed amount charged once per order: PLN 1 on an order in złoty, €0.25 on an order in euro. Other currencies have their own fixed amount.
Who gets the service fee?
You do. It is paid into your Stripe account together with the ticket price. Strobo takes no part of it and no commission on ticket sales.
Who pays Stripe's fee?
Stripe charges its own fee on each payment to your account, and it comes out of your payout. Stripe's rates depend on your country and the buyer's card: see stripe.com/pricing.
What changes if I sell without a service fee?
Buyers pay exactly the ticket price. Stripe's own fee comes out of your payout, as it does when buyers pay the service fee.
Can I change this after the event is public?
Yes, if you are an owner or a manager. A buyer who is already in checkout pays by the setting their checkout started with.
Which payment methods do buyers see?
Stripe picks them from the methods turned on in your Stripe account, the currency and the buyer's country. Cards, Apple Pay and Google Pay can appear, and BLIK for buyers in Poland paying in złoty. You turn methods on and off in your Stripe dashboard.
Do buyers need an account?
No. They buy as guests with an email address. The tickets arrive by email, with a QR code for each ticket.
How long are tickets held while a buyer pays?
For a limited time, and the checkout shows how long is left. If the buyer does not finish in time, the tickets go back on sale.
Is there a fee on free tickets?
No. A free ticket is a registration: nothing is charged and no payment goes through Stripe.