1. Who we are
Strobo ("Strobo", "we") is an online platform for discovering events and buying tickets, operated by:
TOURINGTUNES Sp. z o.o., ul. Złota 7 lok. 28, 00-019 Warszawa, Poland. Registered in the National Court Register (KRS) under no. 0001053019, NIP 5252968519, REGON 526117150. Contact: [legal@strobo.events].
These Terms govern the use of strobo.events and related services by (A) ticket buyers and event attendees ("Fans") and (B) event organizers, venues, promoters, labels and artists using organizer accounts ("Organizers"). Sections 2–7 apply to Fans, Sections 8–12 to Organizers, the rest to everyone.
PART A — FANS
2. Strobo is a platform, the Organizer is the seller
When you buy a ticket on Strobo, the sales contract is between you and the Organizer of the event. The Organizer is the seller and merchant of record; payment is collected directly to the Organizer's payment account via our payment provider Stripe. Strobo provides the technology (event pages, checkout, ticket delivery, entry control) and is not a party to the ticket sale. Strobo takes no commission on the ticket price.
3. Prices and fees
The ticket price shown is set by the Organizer. At checkout a processing fee (currently 1.6% + 1 PLN or its currency equivalent, shown as a separate line before payment) covers payment processing costs and is passed through; it is not Strobo margin on the ticket. The total shown at checkout is the final amount charged.
4. Tickets, delivery and entry
Tickets are delivered electronically (email with QR code) after successful payment, normally within minutes. Each ticket admits one person and is validated by QR scan at the venue — the first scan wins; keep your QR private. Tickets may be transferred to another person once, using the transfer function; the previous QR is invalidated. Unauthorized commercial resale may result in ticket cancellation where local law so permits and the Organizer's terms so provide.
5. No right of withdrawal; refunds and cancellations
Under Article 16(l) of Directive 2011/83/EU (in Poland: art. 38 pkt 12 of the Act of 30 May 2014 on Consumer Rights), the 14-day right of withdrawal does not apply to tickets for leisure events with a specific date. You will be asked to acknowledge this before payment.
Refunds are governed by the Organizer's refund policy shown on the event page. Regardless of that policy: if the event is cancelled and not rescheduled, you are entitled to a refund of the ticket price from the Organizer; Strobo provides the tools to process it. If an event is significantly changed (date, venue city), the Organizer must offer a refund option in accordance with applicable consumer law. Refunds are returned to the original payment method. The processing fee is refunded when the refund results from cancellation by the Organizer.
6. Fan accounts and guest checkout
You may buy as a guest with an email address only. Ticket management (viewing, transfer) is available through secure links sent to your email or through an optional account. You are responsible for the accuracy of your email address and for keeping access to it secure.
7. Fan conduct
You agree not to: buy tickets by automated means; circumvent purchase limits; resell tickets in breach of applicable law or the event's terms; forge or duplicate QR codes; use the platform to harass or defraud.
PART B — ORGANIZERS
8. Organizer accounts and Stripe onboarding
Organizer features require an organization account and a connected Stripe account (Stripe Connect Standard). By connecting Stripe you enter into a direct agreement with Stripe, including the Stripe Connected Account Agreement. You are the merchant of record for your ticket sales: you receive the funds, you are responsible for taxes (including VAT on tickets), consumer-law obligations, refunds and chargebacks arising from your sales.
9. Subscriptions
Access to paid plans is sold by TOURINGTUNES Sp. z o.o. as a subscription (monthly or annual, plans and limits as published on the pricing page). Prices are exclusive of VAT where applicable; VAT is calculated at checkout. Subscriptions renew automatically until cancelled; cancellation takes effect at the end of the current billing period. Usage above plan limits is billed as overage per the published rates or may require an upgrade. We may change plan pricing with at least 30 days' notice, effective from the next billing period.
10. Organizer obligations
You warrant that: your events are lawful and correctly described; you hold necessary licenses and permissions; ticket inventory you publish is real; you will honor sold tickets and your published refund policy; you will comply with consumer protection, tax and event-safety law in each country where you sell. You must not use Fan data exported from Strobo in breach of the DPA (see Section 13) or applicable marketing law.
11. Platform fees on ticket sales
Strobo charges Organizers no commission on ticket sales. The buyer-facing processing fee (Section 3) covers payment costs. Strobo's revenue from Organizers is the subscription (Section 9).
12. Suspension and termination (Organizers)
We may suspend or terminate organizer accounts used for fraudulent, unlawful or abusive activity, including fake events or systematic consumer-law violations. Where feasible we will warn you first. On termination you may export your data (events, orders, contacts) for 30 days.
PART C — GENERAL
13. Data protection
Our processing of personal data is described in the Privacy Policy. For Fan data processed on behalf of Organizers (guest lists, marketing contacts), the Data Processing Agreement (DPA) forms part of these Terms for Organizers.
14. Intellectual property
Strobo, its software, design and trademarks belong to TOURINGTUNES Sp. z o.o. or its licensors. Organizers grant Strobo a non-exclusive license to display event content (names, images, descriptions) for operating and promoting the platform. Organizers warrant they hold rights to content they upload.
15. Availability and liability
We aim for high availability but the service is provided "as is" to the extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law (including our liability for willful misconduct, or mandatory consumer rights). Otherwise, to Organizers our aggregate liability in any 12-month period is limited to the subscription fees paid in that period; we are not liable for the acts or omissions of Organizers toward Fans, nor for lost profits or indirect damages.
16. Governing law and disputes
These Terms are governed by Polish law. If you are a consumer, you also enjoy the mandatory protections of the law of your country of residence, and you may sue or be sued in your local courts. EU consumers may use the European ODR platform (ec.europa.eu/consumers/odr). For Organizers, the courts competent for the seat of TOURINGTUNES Sp. z o.o. have jurisdiction.
17. Changes to these Terms
We may amend these Terms for valid reasons (legal changes, new features, security). Material changes will be announced at least 14 days in advance (email or in-product). Continued use after the effective date constitutes acceptance; Organizers may terminate before the effective date if they do not accept changes.
18. Contact
TOURINGTUNES Sp. z o.o., ul. Złota 7 lok. 28, 00-019 Warszawa, Poland — [legal@strobo.events].